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Access important forms and review key policies that guide our care, operations, and compliance procedures.

Admission Packet

Review important information and forms needed to begin services and understand your rights and responsibilities.

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Complaint Procedure

Nora’s Companions In-Home Care LLC
Complaint Procedure

As a participant, you have the right to file a complaint against any employee of Nora’s Companions In-Home Care LLC at any time. Call the office and ask to speak to the Nursing Supervisor and/or Administrator to register your complaint. The Administrator or Nurse Supervisor is available to you twenty-four (24) hours a day, seven (7) days a week. You may also write to us at the following mailing address if you prefer:

  • MAILING ADDRESS:
    2821 Carriage Lane
    Florence, SC 29505
  • OFFICE LOCATION
    Nora’s Companions In-Home Care LLC
    460 Hwy., 9 West
    Bennettsville, SC 29512

    Telephone: 843-897-4013

If you prefer to speak to the Owner/Administrator or representative in person, one will come to your home upon request, within a reasonable amount of notice. Should you prefer to come to the office at the above address, you may call and schedule an appointment.

Participant Holiday Closings

Nora’s Companions In-Home Care LLC
Participant Holiday Closings

The following holidays will be recognized by Nora’s Companions In-Home Care LLC. The home care attendant is not required to work on these days, although some home care attendants may choose to work (A representative will be available to take your calls if needed). The office will be closed on these holidays:

  • New Year’s Eve
  • New Year’s Day
  • Good Friday
  • Easter Sunday
  • Memorial Day
  • Independence Day
  • July 4th
  • Labor Day
  • Election Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day
Participant’s Bill of Rights

Nora’s Companions In-Home Care LLC
Participant’s Bill of Rights

Nora’s Companions In-Home Care LLC shall provide each Participant with the following rights:

  1. The right to be treated as an Adult, with consideration, respect, and dignity, including privacy in treatment and in care for personal needs.
  2. The right to be fully informed verbally and in writing about the services provided, to participate in the planning of services, and changes in services.
  3. The right to voice complaints/grievances without discrimination or reprisal with respect to care or treatment, if applicable, that is or is not provided.
  4. The right to information regarding how to file a complaint to the administrator of Nora’s Companions In-Home Care LLC. A representative is available 24 hours a day at 843-544-3511. If you need to speak to a representative in person, you may come to the office, or a representative will come to your residence.
  5. The right to have one’s property treated with respect.
  6. The right to have all client information maintained by Nora’s Companions In-Home Care LLC kept confidential and secure.
  7. The right to receive professional personal care from all employees of Nora’s Companions In-Home Care LLC.
  8. The right to be advised of the Policies and Procedures regarding the personal care services provided.
  9. The right to request a new personal care attendant if not satisfied with the current one, or to request a new service provider agency.
  10. The right to have written notice of any changes in the cost of services provided.
  11. The right to confidentiality and the requirement for written consent for release of information to persons not authorized under law to receive it.
  12. The right to be free from harm, Exploitation, Abuse, or Neglect.

If you feel that one or more of your rights have been violated, it is your responsibility to report this to the Administrator of Nora’s Companions In-Home Care LLC at 843-897-4013 or 843-679-7089.

Should concerns/complaints not be addressed to your satisfaction, please feel free to contact the SC Department of Health and Environmental Control (SC DHEC) by the following:

SC Department of Health and Environmental Control
2600 Bull Street
Columbia, SC 29201

Call:
1-800-922-6735
1-803-545-4370
Email: www.scdhec.gov

Advance Directives

Nora’s Companions In-Home Care LLC
Advance Directives

You have the right to make all decisions about the health care you receive. If you do not want certain treatments, you have the right to tell your doctor, either orally or in writing, that you do not want them. Most clients can express their wishes to their doctor, but some are badly injured or unconscious and cannot. People need to know your wishes in case you become unable to make decisions for yourself. The best way to be sure your wishes are followed is to sign an advance directive. Our agency complies with the Patient Self-Determination Act of 1990, which requires us to:

  • Provide you with written information describing your rights to make decisions about your medical care.
  • Document the advanced directive, place a copy in your medical record, and inform all staff.
  • Comply with the requirements of state law and court decisions with respect to advance directives.
  • Provide care to you regardless of whether you have executed an advance directive.

An Advance Directive is a legal document that gives specific directions for your medical care if you are unable to do so. It protects your rights. There are two types of advance directives: a living will and a healthcare power of attorney.

A Living Will is a document stating that you want to be allowed to die a natural death and not be kept alive by medical treatment, heroic measures, or artificial means that would not improve your health. It only goes into effect when you are no longer able to make decisions for yourself.

A Health Care Power of Attorney is a document in which you give another person the power to make decisions related to your health care. You should appoint a person you trust and who knows how you feel about health care.

Both documents can be changed or canceled while you are still competent and able to do so. We must document in your medical record whether or not you have an advanced directive. We also need a copy for our records. It is our policy to honor your advanced directives and support your right as a participant to participate in healthcare decisions. Please inform us if you execute or change any of these documents during the course of your care with us.

A Do Not Resuscitate (DNR) is a specific order from your physician not to start cardiopulmonary resuscitation (CPR). This means no attempt would be made to try and restart your heart after it has stopped beating. Your wishes regarding this will be discussed at the time of your referral to our services. This is a separate order from an advanced directive and needs to be documented in your medical record. You may change your wishes regarding your DNR status at any time. Please ask the In-Home Care Staff if you have any questions about the above, need more information, or wish to complete an advance directive.

Connect With Us

If someone you care for needs consistent support at home, contact Nora’s Companions In-Home Care LLC today to discuss how our trusted, reliable home care services can effectively assist with daily routines and overall well-being.